Flow Strategy is committed to maintaining the privacy and security of personal information. This Privacy Policy Statement contains information about our policy regarding the collection and use of data through market research surveys and studies.

Research Studies

Personal information provided to Flow Strategy is confidential and is combined with information gathered from other study participants and reported in aggregate. In some cases, study responses may be tied to other customer information that is provided by the Client sponsoring the survey, but in no case will responses be used for individual marketing efforts, and no action will be taken toward an individual respondent simply because of his or her participation in the study.

Email Addresses & Communication

Flow Strategy may have personal email addresses in its email system or data files that are acquired through a Client who has provided email addresses for research purposes. The CAN SPAM Act of 2003 applies specifically to commercial emails sent for the purpose of sales or direct marketing. Flow Strategy uses email as a means of communicating to known Clients and customers. When email is used to invite respondents to participate in surveys and studies, the following processes are used to ensure we do not send SPAM:

  • We clearly identify ourselves and/or the client

  • We provide contact information should there be any questions or concerns

  • We provide the option to be removed from future email research invitations

  • We reuse email addresses only as a legitimate follow up to survey research

These processes ensure that we contact only those who could have an expectation of being contacted for research purposes.

Access to Flow Strategy Data

Only authorized Flow Strategy employees, vendors, contractors, or partners carrying out authorized business functions are allowed to access Flow Strategy data or databases.

Vendors, contractors, or partners who have access to study information in connection with providing services for Flow Strategy are required, at a minimum, to sign a Confidentiality Agreement. The Confidentiality Agreement requires them to keep the information confidential; they are not permitted to use this information for any purpose other than to carry out the services they are performing for Flow Strategy.

Flow Strategy employees are required to sign a Confidentiality Agreement in which they agree to keep all project and respondent personal information confidential. Employees who violate the Confidentiality Agreement are subject to disciplinary actions, including termination when appropriate.

Personal Information Security

Flow Strategy is committed to keeping personal data secure and will take all reasonable precautions to protect personal information from loss, misuse, or alteration. No method of transmission over the Internet, nor method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children’s Privacy

Flow Strategy does not knowingly make direct contact with children to participate in research activities. If we require study information from children, we contact the parent or guardian to arrange the survey activities and we encourage the parent or guardian to monitor closely and participate in the survey activities.

Changes to this Privacy Statement

Flow Strategy reserves the right to modify and update this policy and its related business practices at any time. Please view this Privacy Policy on a regular basis.